Term name

Time to completion (avg)

Purpose

Track how long it takes for your chat visitor to complete your chatbot flow. This will give you a better sense of how long it takes for your chat visitor to either get their inquiry resolved or be redirected to a chat agent.

Definition

Average time (in minutes and seconds) it takes for a chat visitor to reach the end of a path in your chatbot flow.

This is only measured for chat visitors who complete a chatbot flow. 

Location & attribution

Chatbots report

• Chatbot Performance table

FAQ

• Time to completion is capped at 60 mins to eliminate outliers (chat visitor dropped from chatbot flow, chat visitor forgot to respond, etc.)