Term name

Articles viewed

Purpose

Determine if time is spent maintaining large portions of the knowledge base that are not being visited. You can use this information to signal if knowledge base admins need to dig deeper to figure out if content should be deprecated, revamped, etc.

Definition

Count of articles viewed in the knowledge base public portal.

Location & attribution

Knowledge Base report

• Main Metrics cards

• Changes over time chart

FAQ

• Data is accurate and complete starting from the release date of this feature on Jan 29, 2024.