Term name

Articles updated

Purpose

Understand how many knowledge base articles were updated by content editors. Use this metric to gauge the output of your team, and determine if knowledge base maintenance affects your customer inquiries.

Definition

Count of articles that were updated by knowledge base content editors, and new ones that were published in the knowledge base admin portal.

Location & attribution

Knowledge Base report

• Main Metrics cards

• Changes over time chart

FAQ

• Only changes to an article’s published status are tracked.

  • If an article was edited but not published, it is not counted in the metric.

  • If an article was published but then unpublished, this is counted in the metric.

• Data is accurate and complete starting from the release date of this feature on Jan 29, 2024.