Term name

Page views

Purpose

Understand which knowledge base pages your users visit the most. You can use this information to determine if an article is resonating with visitors, and to help with knowledge base content planning. 

Definition

Count of times a page has been viewed, including repeat visitors in the knowledge base public portal.

Location & attribution

Knowledge Base report

• Page views table - corresponds to the Views column

FAQ

• Includes article, category, home page, contact form, and search result pages.

• Metric includes both anonymous users and users who have accepted your knowledge base's cookie banner.

• Data is accurate and complete starting from the release date of this feature on Jan 29, 2024.