Term name

Total searches

Purpose

Track how frequently keywords are searched. This can help identify gaps in content if readers are constantly searching for specific features, or to ensure certain areas are maintained and high quality due to their popularity.

Definition

Count of times a keyword has been used in the knowledge base public portal search bar.

Location & attribution

Knowledge Base report

• Search keyword details table

FAQ

• Metric includes both anonymous users and users who have accepted your knowledge base's cookie banner.

• Data is accurate and complete starting from the release date of this feature on Jan 29, 2024.