Term name

Search results (avg)

Purpose

Ensure that there is content in the knowledge base for information that visitors care about. Keywords with no results and high popularity should be addressed with more urgency.

Definition

Average count of pages that appear in a visitor’s search results in the knowledge base public portal.

Location & attribution

Knowledge Base report

• Search keyword details table

FAQ

• Includes article and category pages.

• Metric includes both anonymous users and users who have accepted your knowledge base's cookie banner.

• Data is accurate and complete starting from the release date of this feature on Jan 29, 2024.