Default roles and permissions

Overview

Front provides allows you to designate different levels of access to different teammates. We provide two default teammate roles: 

  1. Team Admin
  2. Team Member

The permissions of these default roles cannot be edited. The default roles are available on all plans. However, you can create custom roles and permissions for your users if you have an Enterprise plan.

For Company Admin details, see the last section.


Default roles and permissions

Below we provide details of the permissions that are granted to teammates using Front’s default Team Admin and Team Member roles.

Conversations

Team Admin

Team Member

Messages - Send

Comment - Send

Conversations - Assign

Conversations - Archive

Conversation - Delete / mark as spam

Conversation - Move

Conversations / messages - Delete Permanently

 

Inboxes

 

 

Team inboxes - create / edit / delete / manage access

 

Contacts

 

 

Team contacts - block sender

Tags

 

 

Team tags - create / edit / delete

Apply / remove tags to conversations

Message templates

 

 

Team message templates - create / edit / delete

Signatures

 

 

Team signatures - create / edit / delete

 

Analytics

 

 

Access analytics

 

Reports - create / edit / delete

 

Sequences

 

 

Access sequences

Teammates

 

 

Teammates - invite / manage

 

Rules

 

 

Rules - create / edit / delete

 

Roles & Permissions

 

 

Roles - create / edit / delete

 

Audit Trail

 

 

Access audit trail


Company Admins

The Company Admin role is the highest level of access in Front. To turn on this role for a teammate, a Company Admin will click to Settings and into Teammates under the Company section. Then choose the teammate and toggle on their Company Admin status.

Here are the company-level settings available to Company Admins only:

*Teams settings are only available for plans that include the Teams feature (Enterprise plans and above)

**Company rules are available on the Enterprise plan or above. Some legacy plans with different names may also have this feature. Some legacy plans with different names may also have these features.


Pricing

The Team Admin and Team Member roles are available on all plans. Plans with the custom user permission roles feature can create additional custom roles. This feature is available on the Enterprise plan or above. Some legacy plans with different names may also have this feature.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 2 mths agoLast active
  • 1365Views
  • 1 Following