Default Roles and Permissions

Overview

Front has two default permissions sets available for teammates:

  1. Admin
  2. Member

These default roles cannot be changed.

For our customers who have purchased the Access Management add-on, they can configure custom roles and permissions for teammates. 


Default roles and permissions

Below we provide details of the permissions that are granted to teammates using Front’s default Admin and Member roles.

Conversations

Admin

Member

Messages - Send

Comment - Send

Conversations - Assign

Conversations - Archive

Conversation - Delete / mark as spam

 

Conversation - Move

Conversations / messages - Delete Permanently

 

Inboxes

 

 

Team inboxes - create / edit / delete / manage access

 

Contacts

 

 

Team contacts - block sender

Tags

 

 

Team tags - create / edit / delete

Apply / remove tags to conversations

Canned Responses

 

 

Team canned responses - create / edit / delete

Signatures

 

 

Team signatures - create / edit / delete

 

Analytics

 

 

Access analytics

 

Reports - create / edit / delete

 

Sequences

 

 

Access sequences

Teammates

 

 

Teammates - invite / manage

 

Rules

 

 

Rules - create / edit / delete

 

Roles & Permissions

 

 

Roles - create / edit / delete

 

Audit Trail

 

 

Access audit trail

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