Adding and using team inboxes

Overview

A team inbox is an organizational space where you can categorize or sort conversations. Team inboxes can have channels feeding messages into them such as email, Twitter, SMS; or can have no channels and be an empty inbox for which you can create rules to automatically move conversations into or manually move messages into. Any admin can create a team inbox, edit its settings, and change teammate access. This article will give a general overview of how to add team inboxes.

Looking for a specific setup guide for Gmail, Office 365, Twilio and more? Head here for platform-specific setup guides.


Instructions

Set up a team inbox

Step 1

Click into Company settings.

Step 2

Click on Inboxes on the left menu and Add a team inbox.

Step 3

Fill out the name and description of your inbox. Click Create.

Step 4

Choose a channel type or empty inbox.

Step 5

Follow the steps on screen to complete setting up for the channel type you've chosen. We have specific setup guides for the different channel types in this section of our Help Center.

Step 5

Ensure you've selected the teammates you want to give access to, and click Finish. You and those teammates should now see the new team inbox in your Team workspace, and can now work out of it or move conversations to it.

Move conversations to a team inbox

To move an existing conversation into your team inbox, you can drag and drop the conversation or use the Move menu on the conversation, explained in detail in this article

Add additional channels to your team inbox

One team inbox can have multiple channels within it. To add additional channels to an existing team or individual inbox, go to your inbox settings and click on the Channels section > Add channel. For details and tips on using inboxes with multiple channels, check out this guide.

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  • Can I reorder folders that are under TEAM INBOXES? I'd like to move recently created folder on top, but I can't find a way to do it.

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  • Hi  Przemysław,

    Currently, you cannot reorder inboxes/folders. They are listed alphabetically. One workaround could be to add numbers before the names (i.e. 1-Support). This is on our roadmap, though, so look out for this new feature soon!

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  • 1. How can we create subfolders ?

     

    2. How can we create folders that are private to me, and that apear below my private inbox ?

    Thank you

    MS

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  • Hi Miguel,

    1. Currently, there is no such thing as subfolders in Front.

    2. We’ve temporarily removed the ability to create individual folders. There was an issue where conversations that were moved from a shared inbox to an individual folder become private conversations to that user. So, the team that once had access to the conversation, lost access because it now sits in an individual folder. We’ll be releasing a new behavior for individual folders soon, though.

    Thanks!

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  • Why can't we set up individual inbox folders?

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  • Hi Andrea,

    Sorry for the delayed reply. We’ve temporarily removed the ability to create individual folders because there's an issue where non-admins can change the access of conversations to private. We’ll release a new behavior for individual folders in later this year.

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  • Cori Morris Is there an update on individual folders? I haven't been able to use Front for 100% of my personal emails because of this missing function. Thanks!

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  • hi,  

    Is there a way to exclude team folders from the analytics?

    Any updates concerning individual folders?

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  • Joyce Lee Sorry for the delayed response. We are working on individual folders now. Hope to have an update for you soon!

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  • Ram Hi! You can create a new analytics report and exclude folders from there. Regarding individual folders, we're currently working on it! Stay tuned for the announcement 😀

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  • Hi Cori , Do you know if this issue was solved? 

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  • Francisco Mendoza Hi! What issue exactly?

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  • Hi, Cori  Sorry, I accidentally erased the whole question. I'm talking about the individual inbox folders, Is possible create this inboxes ?

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  • Francisco Mendoza Not right now, but we're working on that feature now! We hope to launch it soon. Stay tuned for updates.

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  • Cori Morris Perfect, Thank you!

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  • @Cori  I am new to Front and just now setting up my preferences, etc.  I read through this thread regarding folders/subfolders.  Has this feature been launched yet, and if so, how do I set my private folders/subfolders up?  In my Outlook, I have a lot of folders/subfolders and I won't be able to integrate fully over to Front without having this feature.

    I look forward to your reply.

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  • Cori Morris I am new to Front and just now setting up my preferences, etc.  I read through this thread regarding folders/subfolders.  Has this feature been launched yet, and if so, how do I set my private folders/subfolders up?  In my Outlook, I have a lot of folders/subfolders and I won't be able to integrate fully over to Front without having this feature.

    I look forward to your reply.

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  • Do you have an update on the personal folders?  It's been in the works for a long time.

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  • jerry thomas Hi there,

    No update yet, but it is on our roadmap for this year!

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  • I would love to get an update when this is finally available.

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  • Niklas Schrimpf I will definitely keep you posted.

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  • Hi,

    I am new to Front and configuring the system for the first time. 

    1. Given that it is not possible to create private folders, is a work around to set up each user with their own team/channel and then to create a team folder for that user's team/channel? If so, do you see any problems with this?

    2. I would also appreciate being updated when the feature of being able to create a private folder becomes available.

    Best

    Michael

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  • Hi @michael We will definitely keep you posted about all updates on this topic. As for your second question: Front can be very versatile regarding matching your specific needs. I would encourage you to reach out to us at support@frontapp.com so that we can discuss your particular sett up and your needs in more detail. :)

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